|
THE HEART AND SOUL OF CUSTOMER PERSONAL
SERVICE
Customer Personal Service (CPS) is John
Deere's answer to rising owning and
operating (O & O) costs. It's a
comprehensive package of on-going programs
and services that will help you manage
costs, save money, prevent catastrophic
downtime, and reduce stress.
Your dealer Customer Support Advisor (CSA)
is a vital component of this proactive
strategy. He or she knows the CPS approach
inside and out and has the skills to analyze
your business and apply each concept. The
result is an equipment maintenance game plan
that's custom-made to meet your needs.
John Deere's vision for the CSA is to lend a
special human quality to CPS - a pulse, so
to speak. Because we think the only way a
CPS-based plan can be effectively
implemented is through face-to-face
interaction between you and your CSA.
The CSA initiative sprang from the
realization that the construction and
forestry industries have undergone
significant changes over the last few years.
All over North America equipment managers
are increasingly challenged by the
sophisticated technology in today's
equipment. They say the corresponding
shortage of qualified technicians and costs
of managing in-house repair facilities have
made managing equipment a whole new
ballgame. The result is a lot of unnecessary
stress.
With CPS, your CSA becomes a trusted
consultant - someone who has the tools to
help rein-in spiraling costs and preempt
catastrophic downtime. A CSA's mission is to
take the burden of machine maintenance off
your shoulders and give you more time to
concentrate on increasing profits.
WELL-GROUNDED IN A FIX-BEFORE-FAIL STRATEGY
CPS is a cradle-to-grave approach that
encompasses the entire lifespan of a
machine. It even extends to non-John Deere
machines. Here are the programs and tools
under the CPS umbrella that your CSA can use
to lower your O & O costs and improve your
profitability:
• An Extended Coverage warranty gives you a
fixed cost for machine repairs and lets you
custom-fit coverage.
• Planned Maintenance contracts provide
on-site maintenance procedures and ensure
critical work gets done on schedule.
• A Fluid Analysis program gives you data on
all major components in time to take action.
• RemanSelect™ components offer like-new
performance and a great value. They also
prevent catastrophic downtime when they're
installed before the old unit fails.
• Component Life Cycle data gives you vital
information on the projected life span of
components.
• One-stop parts shopping for all brands of
equipment. Your dealer has undercarriage,
bucket teeth, cutting edges, fluids,
filters, lube products, hoses, batteries,
reman components, mufflers, paint, and more.
• John Deere offers the most innovative line
of wear parts in the industry. Fanggs ®
teeth, Stinger ® scarifier blades, Jagz ™
interlocking edges, and Swampers ®
Poly-Teeth are available for almost any size
or make machine. Each product delivers
higher productivity and better wear.
EXTENSIVE/INTENSIVE TRAINING
CSAs go through weeks of intensive training.
New trainees also get months of hands-on
experience at their dealership before they
go on active duty. Every CSA is then
re-certified on a yearly basis.
WORK SMARTER, NOT HARDER
There's enough stress in the construction
and forestry business without worrying about
unpredictable repair expenses. That's why
you owe it to yourself - and your bottom
line - to talk to a John Deere certified
CSA. He'll help you put together a CPS-based
plan that will help improve the performance
of your business. Call your dealer today to
schedule an appointment.
|
|
Home